Privacy policy

1. Data Controller

This Privacy Policy is provided by:

VR Club S.r.l.
Viale della Costituzione B/3 – Naples, Italy
VAT Number: IT09527391214

For any information regarding the processing of personal data, users may contact the Data Controller at: info@vrclub.it

 

2. Scope of this Policy

This Privacy Policy describes how personal data is collected and processed when users visit the VR Club website and the related pages dedicated to the resorts and services offered by the group.

This Policy does not apply to third-party websites, platforms or services that may be accessed through links available on this website.

 

3. Personal Data Collected

While browsing the website or using its services, the following categories of data may be collected:

Information Provided Voluntarily by Users

When submitting contact forms, information requests or newsletter subscriptions, users may provide:

• First name;
• Last name;
• Email address;
• Any information voluntarily included in the message.

Browsing Data

The website’s technical systems automatically collect certain information required for the proper operation and security of the service, including:

• IP address;
• Browser type;
• Operating system;
• Date and time of access;
• Pages visited.

Such information is processed exclusively for technical and security purposes.

 

4. Purposes of Processing

Personal data may be processed for the following purposes:

Managing Requests

To respond to enquiries and information requests submitted through the website.

Newsletter Subscription

To send updates, news, offers and promotional communications relating to VR Club resorts and services, subject to the user’s consent.

Website Security

To ensure the security of the website and prevent fraudulent or unauthorised activities.

 

5. Legal Basis for Processing

Personal data is processed on the basis of:

• Pre-contractual measures requested by the user;
• Consent provided for marketing and newsletter communications;
• The legitimate interests of the Data Controller in maintaining website security and functionality;
• Compliance with legal obligations.

6. Newsletter

Newsletter subscription is voluntary.

Users may withdraw their consent at any time by using the unsubscribe link included in communications or by contacting: info@vrclub.it

 

7. Booking Engine and Third-Party Services

Reservations may be managed through external booking platforms linked to the website.

When accessing a booking system, users may be redirected to platforms managed by third parties acting either as independent data controllers or data processors in accordance with their own privacy policies.

Users are encouraged to review the relevant privacy information before submitting any booking request.

 

8. Data Retention

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected and in compliance with applicable legal obligations.

Data processed for marketing purposes will be retained until consent is withdrawn.

 

9. Hosting Services

The website is hosted by Aruba S.p.A., which may process technical data strictly necessary for the provision of hosting services.

 

10. Cookies

The website uses technical cookies necessary for the proper functioning of its pages and services.

Should analytical, marketing or profiling tools be introduced in the future, they will be governed by an updated and dedicated Cookie Policy.

 

11. Data Subject Rights

Users may exercise the rights provided under Articles 15–22 of the General Data Protection Regulation (EU) 2016/679, including:

• Access to personal data;
• Rectification;
• Erasure;
• Restriction of processing;
• Objection to processing;
• Data portability;
• Withdrawal of consent.

Requests may be submitted to: info@vrclub.it

 

12. Complaints

Users have the right to lodge a complaint with the competent Data Protection Authority if they believe that the processing of their personal data infringes applicable data protection laws.

For users located in Italy, the competent authority is the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).

 

13. Updates to this Policy

This Privacy Policy may be updated from time to time. Users are encouraged to review this page periodically.

 

Last updated: [06-2026]